Salesforce admin training:control your org.
Your org is growing, automations are piling up and knowledge sits with one person. Our platform helps admins and key users maintain control. With real cases, AI coaching and a direct connection to your own Salesforce environment.
Looking for end-user training? How does Sales Cloud or Service Cloud work in practice?
The shift has already begun
AI is fundamentally changing the Salesforce landscape. Value is shifting from "who can click the fastest" to "who understands what needs to be built". Mature organizations benefit most from these developments — they have the internal knowledge to use AI effectively and seize opportunities.
Who wins? Organizations that invest in Salesforce maturity. Teams with a grip on their own system, clear governance and people who understand what is happening. Training is the key to that maturity.
Low maturity
- • No internal knowledge of what happens in Salesforce
- • Uncontrolled growth of automations without governance
- • Technical debt that keeps growing
High maturity
- • Internal people who understand what is happening
- • Clear governance and structured decision-making
- • Manageable automations with documentation
Salesforce adoption starts with the right training
The best investment in Salesforce is not more technology. It is people who understand what is happening. Training increases the maturity and adoption of your entire organization.
A grip on your own system
With internal knowledge you solve 80% of questions yourself. Your team understands what happens in Salesforce, can assess changes and knows when external help is needed. That is a mature way of managing your CRM.
Structured decision-making
Your team understands the impact of changes. Implementing new processes, adjusting fields, building automations — with an understanding of the consequences. Governance becomes part of your daily way of working.
Preventing technical debt
Those who understand how Salesforce works recognize problems before they escalate. Your team knows what is manageable and what is not. This prevents uncontrolled growth of automations and keeps your environment clean and structured.
Help your clients become more mature
CRM Force works with consultants who want to help their clients get a grip on Salesforce. Whether you are an in-house consultant or work externally: our approach strengthens what you can do for your clients.
Training tools
Practical materials and cases you can use in client projects.
Collaboration
A partner for adoption projects at your clients. We complement where you stop.
Knowledge sharing
Methodologies and frameworks for maturity growth that you can apply.
Why consultants work with us
- Mature clients are better clients to work for
- Fewer escalations, more strategic work
- Structured handover after projects
- Clients who appreciate and understand your work
Salesforce admin training: our interactive learning platform
In addition to tailor-made training, we offer an interactive learning platform where your team can learn independently from real-world cases. With AI coaching that helps find the solution and increases Salesforce adoption.
Why a learning platform for Salesforce?
Most Salesforce problems are not technical, but knowledge problems. Teams do not know where to look, which questions to ask, or how to interpret an error message.
This platform was built to close that gap. Not by overwhelming your team with theory, but by letting them learn from situations they also encounter in practice.
Learning by doing
No slides or videos, but real cases you work through yourself.
AI as a coach, not as the answer
The AI gives hints and asks questions, so you learn how to solve problems yourself.
Experiment safely
Make mistakes in a learning environment, not in your production environment.
Why not just Trailhead?
Trailhead is great for certifications. But for solving day-to-day problems? That requires something different.
Trailhead
- 1Step-by-step guides: "Open Setup, click here, create this"
- 2Focused on certifications and collecting badges
- 3Standard scenarios in a "clean" environment
- 4English, technical language, developer focus
- 5Not applicable to your specific situation
CRM Force Training
- Real-world cases from the error inbox, not from a handbook
- AI Coach that helps you find the solution yourself
- Organization-specific: context of your company and processes
- Plain language, functional explanations, no developer jargon
- Documentation & knowledge base for knowledge sharing within your team
This is what the platform looks like
No vague promises — this is what you get. Click a screenshot to zoom in.
All features included. No obligations.
What's included in the platform?
No roadmap or promises — this is what is available right now. Everything built for Salesforce teams that want to become self-sufficient.
Tailor-made practice cases
Cases based on real error messages from your organization. From CPU limits to async exceptions — with step-by-step solutions and explanations.
Read moreCase Builder
Paste an error message and automatically get a structured training case. Or ask an optimization question and get advice based on your flows.
Read moreFlow Coach
Connect your Salesforce org and analyze any Flow in seconds. Complexity analysis, learning signals and explanations in plain language.
Read moreReading Apex
Understand Apex code without being a developer. Functional explanations, Flow equivalents and business impact per line of code.
Errors Explained
Searchable knowledge base of error messages. Every error explained in user language: what is wrong, why, and what you can do.
Flow Fundamentals
All Flow elements, types and the Order of Execution — explained interactively so you know where to look when problems arise.
Salesforce Connect
Connect your Trailhead, Sandbox or Production org. Run live queries and analyze flows directly from your own environment.
Read moreDocumentation & Knowledge Base
Build documentation with your team and share knowledge within your organization. Including AI-assisted documentation generation.
AI Coach
Ask questions about Salesforce and get explanations tailored to your organization. Understands your business context and speaks your language.
Reports & Dashboards
Learn how to build effective reports and dashboards. From report types to filters and grouping.
Flow Analysis
From chaos to control: get an overview of all automations per object. Set goals, link flows and identify consolidation opportunities.
Read moreChange Sets
Learn how to deploy from sandbox to production. A step-by-step guide for Outbound Change Sets with best practices and common mistakes.
Implementation Guide
Interactive guide for Salesforce implementations: CLI basics, AI tools, prompts, metadata and working safely. With checklists and scenarios.
Read moreMore than software: access to experts
Every plan includes monthly direct contact with experienced Salesforce consultants from our network. Stuck on something? Schedule a call and get answers from someone who understands your situation.
Why this is different from traditional support
Connect your Salesforce org via Salesforce Connect and your consultant can look directly at your automations during a support call. No sending screenshots, no lengthy explanations of your setup — the consultant sees exactly what is going on.
How it works
After connecting your org via Salesforce Connect, the consultant has access to your Flow overview, complexity analyses and automations. During a call, he or she can advise directly within your context.
Salesforce Connect is included free with every plan and takes 5 minutes to configure.
More efficient calls
No 15 minutes of building context. The consultant immediately has a picture of your environment and can get to the core of your question faster.
Concrete advice
No generic tips or "it depends". The consultant sees your flows, your objects and your complexity — and advises accordingly.
Realistic assessment
The consultant sees the complexity of your environment and can advise realistically on feasibility, risks and approach.
Knowledge is retained
Findings and advice can be recorded directly in your documentation. This way you build knowledge that does not get lost.
This is not an abstract telephone helpdesk. This is a consultant who knows your environment.
Your data, your database
Training data can optionally run in your own database. No vendor lock-in, full transparency and direct SQL access to all your data.
No vendor lock-in
When you leave, you take your database with you. No export process, no waiting time — the data is already yours.
Full transparency
Direct SQL access to all your training data. You see exactly what is stored and how it is structured.
Optional backup
Enable or disable a CRM Force backup with one click. You decide whether a copy is stored with us or not.
Encrypted connection
CRM Force only stores an encrypted service-role key for schema maintenance. No uncontrolled access.
Don't need it? Then everything simply runs centrally with us. It is completely optional.
Choose the plan that suits you
Start with 14 days free. All features included, no obligations.
Basis
Platform + expert support
3 users included, then €25/user
Stuck? Schedule a call with an experienced Salesforce consultant from our network.
Start 14 days freePremium
Full grip + more support
3 users included, then €25/user
Become a partner and help your clients grow
Are you a freelancer or working at a consultancy? With our partner program you offer your clients a complete training platform. Help them get a grip on Salesforce — and earn from it at the same time.
Who is the partner program for?
What do you get as a partner?
- We invoice your end client directly
- Your fee when the client pays
- Manage multiple client organizations
- Co-branding options
- Priority support for you as a partner
We take care of the administration
CRM Force invoices your clients directly. When they pay, you automatically receive your partner fee. No administrative hassle.
Partner rates on request
From understanding to grip
The platform is continuously evolving. Check out our roadmap to see which phases you go through on the road to Salesforce maturity.
Frequently asked questions about the Salesforce training platform
Who is the Salesforce training platform for?⌄
The platform is built for Salesforce admins and key users who want to manage and understand their own org. Consultants also use it to guide clients toward greater Salesforce maturity.
How is it different from Trailhead?⌄
Trailhead is great for certifications and standard scenarios. Our platform revolves around real cases from your own org, with an AI coach that helps you find the solution yourself — in plain language and without developer jargon.
Can I connect my own Salesforce org?⌄
Yes. You connect your Trailhead, sandbox or production org and analyze your own Flows, automations and error messages directly in the platform with the Flow Coach and Case Builder.
Do I need developer knowledge?⌄
No. The Salesforce admin training is made for admins and key users without a developer background. You will even learn to read and understand Apex without having to code.
What does it cost and is there a free trial?⌄
You start with 14 days free, with all features included. After that you choose the Basis plan (€349/month) or Premium (€549/month), including 3 users and expert support.
Looking for tailored training for your whole team?⌄
For guided user and adoption training on-site or online we offer separate custom programs. View tailored Salesforce training
Start today with control over your Salesforce environment
Try the platform free for 14 days. Connect your org, analyze your flows and build knowledge in your team.