CRM Force Terms and Conditions

1. Definitions

• CRM Force: the contractor, CRM Force B.V., located at Boomheide 9, 3776 NE Stroe, registered with the Chamber of Commerce under number 42022380.
• Opdrachtgever / Client: the natural person or legal entity that uses the services of CRM Force.
• Diensten / Services: all work delivered by CRM Force, such as consultancy, implementation, development, training and support in the field of Salesforce.

2. Applicability

These general terms and conditions apply to all offers, quotations and agreements between CRM Force and the client, unless the parties have agreed otherwise in writing. Purchase conditions of the client are expressly rejected.

3. Quotations and formation of agreement

Quotations from CRM Force are without obligation and have a validity period of 30 days, unless otherwise stated. An agreement is concluded after written acceptance by the client (by email is sufficient) or as soon as CRM Force starts executing the assignment.

4. Execution of the agreement

CRM Force executes the assignment to the best of its knowledge and ability. Agreed deadlines are target dates, not strict deadlines. If there is a delay, we will inform the client in a timely manner. The client ensures timely delivery of required information and cooperation.

5. Compensation and payment

CRM Force rates are exclusive of VAT and other government levies. Invoicing is based on an agreed hourly rate or fixed price. Payment must be made within 14 days of the invoice date. If the payment term is exceeded, the client is in default without further notice of default and statutory (commercial) interest is due.

6. Additional work

Work that falls outside the original assignment is considered additional work and is performed at the then applicable rate. CRM Force informs the client in advance of additional work.

7. Liability

CRM Force is only liable for direct damage resulting from an attributable shortcoming in the execution of the assignment, up to a maximum of the amount of the fee agreed for the assignment. CRM Force is not liable for indirect damage, such as consequential damage or lost profits. Liability expires if the client does not submit a written complaint within two months of discovery.

8. Force majeure

CRM Force is not obliged to fulfill obligations if there is force majeure, including technical malfunctions, government measures or illness of personnel. In case of force majeure, the obligations are suspended for the duration of the force majeure.

9. Confidentiality

CRM Force and the client treat all confidential information shared during the collaboration with confidentiality. Both parties take appropriate measures to prevent misuse.

10. Intellectual property

All intellectual property rights arising from the services of CRM Force belong to CRM Force, unless otherwise agreed in writing. The client obtains a non-exclusive right of use of the delivered materials after full payment.

11. Termination

Both parties can terminate the agreement in writing with a notice period of 1 month. In case of interim termination, the client is obliged to reimburse the work performed up to that point. Termination does not affect the obligation to pay for hours already worked.

12. Applicable law and disputes

Dutch law applies to this agreement. Disputes are submitted to the competent court in the district where CRM Force is located, unless the parties agree otherwise in writing.